Refund Policy

New users get a 7-day full-feature Pro trial. No credit card and no payment method of any kind is required to start.

The trial does not roll into a paid plan. When it ends your account simply returns to the free tier — we will not, and cannot, charge you (we never collected a payment method). Billing begins only after you actively pick a plan and complete Stripe checkout.

You can cancel your subscription at any time under My Account → Manage Subscription — no need to contact support and no reason required.

After you cancel, your Pro benefits continue until the end of the current paid period, then automatically downgrade to Free with no further charges.

For a current billing period that has already been charged, we generally do not offer prorated refunds — cancellation stops future renewals, but you keep access for the current period until it ends.

In special cases such as duplicate charges, a clear billing error, or a charge made very recently with almost no usage of the Service, please contact support@newstock.ai and we will review case by case and act reasonably.

Annual subscriptions also auto-renew at the end of the term. If you cancel partway through an annual period, your benefits remain until the end of that year, and we generally do not refund the used portion by remaining months.

If you raise a reasonable request shortly after an annual renewal, please contact support@newstock.ai and we will evaluate a partial refund in good faith, case by case.

For a refund question or request, email support@newstock.ai with your account email and details. Approved refunds are returned to your original payment method; timing depends on Stripe and your card issuer.